Medical Information Call Center
Medical Information Call Centers provide a vital service to the pharmaceutical and healthcare industries by answering inquiries from healthcare professionals and patients regarding medical products and treatments. Techsol’s Medical Information Call Center services are focused towards receving and responding to medical information requests, adverse events (AEs), and product quality complaints (PQCs) submitted by HCPs, Caregivers and Patients.
Our Medical Information Contact Center (MICC) Capabilities
How We Can Help
At Techsol, our expert team of Medical writers have an extensive research background, scientific knowledge, and ample experience in executing the following call center activities:
> Providing medical information: Timely recieving and answering questions about prescription drugs, over-the-counter medications, medical devices, and other healthcare-related products.
> Adverse event reporting: Receive and transmit adverse events such as side effects or other problems associated with medications or medical devices reported by HCPs & patients.
> Product support: Product support to customers, including troubleshooting technical issues or assisting with product usage.
> Patient education: Provide patient education materials and resources, including brochures, videos, and other educational materials.
> Healthcare provider support: Assist healthcare providers with questions related to products or treatment options, as well as provide clinical trial support.
> Order management: Assist with product ordering and fulfillment, including tracking and shipping information.
> Translation services: Provide translation services for non-English-speaking customers or healthcare providers.