Oracle Argus Safety, E-Submissions Gateway and Empirica Signal Support
Techsol’s Safety System Service Desk (SSD) practice provides a comprehensive framework for effectively managing the maintenance and support activities of Argus Safety. Our Argus application champions, SMEs along with DBAs assist global customers with incident, request and change management of applications with underlying hardware and infrastructure.
Our Service Desk offering is cost-effective and can be provided on a 24X365 or “Business Day” basis to ensure that performance and uptime are tailored to your organizational needs. The flexible package consists of package based or ticket-based models that proactively manages your environment to ensure that guaranteed support against agreed service level agreements is delivered.
How Do We Support Clients
- Support Configurations, custom reports development and management
- Completing Argus Safety, Empirica and Medical dictionary upgrades
- Periodic patch deployment activities as part of application maintenance
- Handle all business user requests and password management
- Provide functional support to business user queries on application features
- Complete third party software integration with Argus Safety
Safety System Change Management Support
We also offer advanced configuration and change management as an add-on to our standard support services. Our Oracle certified SMEs offer extensive technical and functional guidance to manage your configurations and change management needs of systems:
- Products, Studies and associated workflows
- Auto-narratives and letter generation
- Global Reporting Rules
- Periodic data loads/ ETL
- Users & Roles Administration
- Query & Reporting Services
- Signal Management
Service FAQs
> Uninterrupted Argus Safety, E-Gateway and Empirica Application Services
> Timely resolution of user reported issues
> Expert guidance from SMEs for Configuration optimization
> Established knowledge base for Oracle Argus Safety and Empirica Signal
> Reliable support for IT Change Management
> Support for Regulatory Audits and Inspections
