TrackWise Post-Implementation Configurations Management & Application Support
TrackWise EQMS is a powerful application that aims to reduce complexity of quality processes and increase performance by unifying different quality management functions. The scalable configurations and workflows of TrackWise need to be managed and supported with a highly skilled Helpdesk.
As a partner of Honeywell Life Sciences, we offer specialized SLA-based TrackWise application support through our Service Desk across time zones. This includes:
- Handling user requests (Application help, Password reset, Configuration Change, etc.)
- Performing user access management (Login and Person Account Creation, Roles & Permissions access management, Deactivation, etc.)
- PR Import (Due Date Update, Person Name Update and PR State Update)
- Performing RCI, Impact Assessment and CAPA
- Application / Database Performance monitoring and tuning
- Liaising between Client and Sparta for any product related support
- Addressing new TrackWise configuration requirements under Change Management
