Medical Information Call Center
Medical Information Call Centers provide a vital service to the pharmaceutical and healthcare industries by answering inquiries from healthcare professionals and patients regarding medical products and treatments. Techsol’s Medical Information Call Center services are focused towards receving and responding to medical information requests, adverse events (AEs), and product quality complaints (PQCs) submitted by HCPs, Caregivers and Patients.
We deliver Medical Information Contact Center services leveraging our TOTALVigilance framework a cost-effective, flexible, and scalable solution designed to enhance your regulatory compliance and real-time oversight. It combines qualified resources, knowledge, lean processes, and modern technology to deliver high-quality, compliant services. With adaptable service models and seamless integration into your existing systems and workflows, TOTALVigilance enhances operational efficiency, enables proactive oversight, and maximizes return on investment.
Our Medical Information Contact Center (MICC) Capabilities
- Trained medical experts with knowledge on therapeutic area and product classes
- Streamlined intake, receipt and triage MICC processes to handle MIs, AEs and PQCs
- Local language support to interact with HCPs and Patients across India
- We use our proprietary SciMax MI system to manage end-to-end MICC processes
- Adherence to MI call processing and AE / PQC Transmission SLA timelines
How We Can Help
At Techsol, our expert team of Medical writers have an extensive research background, scientific knowledge, and ample experience in executing the following call center activities:
> Providing medical information: Timely recieving and answering questions about prescription drugs, over-the-counter medications, medical devices, and other healthcare-related products.
> Adverse event reporting: Receive and transmit adverse events such as side effects or other problems associated with medications or medical devices reported by HCPs & patients.
> Product support: Product support to customers, including troubleshooting technical issues or assisting with product usage.
> Patient education: Provide patient education materials and resources, including brochures, videos, and other educational materials.
> Healthcare provider support: Assist healthcare providers with questions related to products or treatment options, as well as provide clinical trial support.
> Order management: Assist with product ordering and fulfillment, including tracking and shipping information.
> Translation services: Provide translation services for non-English-speaking customers or healthcare providers.
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